Refund or exchange needs to be made within 15 days of your order. Please contact us at firstname.lastname@example.org with your order number to obtain a RMA#. Print this number on your invoice and return it with your item(s). Refund or exchange will not be processed without a RMA#. All parts, pieces and printed materials must be in their original packaging.
NINISTORES is not responsible for return postage or lost or misdelivered items. Shipping and handling fees are not refundable.
Refund or exchange will be made only when we made an error, or the item is defective. No refund or exchange for any of the following reasons: "item does not meet your expectation", "size does not fit", "you don't like it", etc. A defective item can only be replaced by the same item. Another item cannot be substituted in place of a defective item.
Due to sanitation reason, women's intimate accessories cannot be returned or exchanged even if you declare they've never been used or worn.